HELMET WARRANTY

Warranty Period

In accordance with current Italian law, the warranty is limited to one year from the date of purchase. HAMMER srl (ZERØ35 by HAMMER srl) guarantees that its products are free from defects in workmanship and materials for the entire time they remain in the manufacturer’s warehouse, and are therefore delivered to retailers and points of sale in the best possible condition. HAMMER srl (ZERØ35 by HAMMER srl) undertakes to repair or replace any helmet that shows missing components or manufacturing defects attributable to the manufacturer. In such cases, the product must be returned to HAMMER srl (ZERØ35 by HAMMER srl) along with documented proof of purchase. This proof of purchase will be required for any potential warranty claim. The company reserves the right to evaluate, on a case-by-case basis, whether to repair or replace a product covered by this warranty.

How to File a Warranty Claim

Our warranty is managed locally by our authorized distributors. To submit a warranty claim, please contact the relevant distributor. Addresses can be found in the catalog or on the company’s website. All general questions about our warranty can be sent to info@hmrhelmets.it. Return authorization must be requested before sending back any product, and all returns must be accompanied by a signed statement including the requester’s name, address, and phone number, as well as a description of the defects found and the reason for the request. Replaced product parts will become the property of HAMMER srl (ZERØ35 by HAMMER srl).

Return of Defective or Non-Compliant Merchandise

If the warranty is exercised, the costs and risks of shipping the product to the manufacturer are the customer’s responsibility. HAMMER srl (ZERØ35 by HAMMER srl) undertakes to repair or replace any company product covered by warranty within 30 (thirty) days. If more time is needed, HAMMER srl (ZERØ35 by HAMMER srl) will send written notice to the customer. The company reserves the right to replace models that are discontinued at the time of return with a new product of similar value and functionality. HAMMER srl (ZERØ35 by HAMMER srl) does not recognize any other warranty, express or implied, beyond what is stated here. HAMMER srl’s (ZERØ35 by HAMMER srl) obligations are limited to the duration of the warranty and are limited to the repair or replacement of the product covered by it. HAMMER srl (ZERØ35 by HAMMER srl) is not responsible for any other general, special, indirect damages, or damages resulting from misuse or inability to use HAMMER srl (ZERØ35 by HAMMER srl) products.

Assumption of Liability

No representative or individual is authorized to assume liability on behalf of HAMMER srl (ZERØ35 by HAMMER srl) in connection with the sale or misuse of the products. Therefore, the warranty does not apply in cases of abuse, negligence, carelessness, or use of the product in a manner other than intended; in cases where any part or accessory has been replaced with non-original components or by an unauthorized retailer; or in cases of attempted repair or modification not expressly authorized in writing by HAMMER srl (ZERØ35 by HAMMER srl). Corrosion and material deterioration due to prolonged and intensive use are not covered by the warranty. HAMMER srl (ZERØ35 by HAMMER srl) reserves the right to modify or discontinue production of any model without prior notice. If you have any issues related to this warranty or need assistance regarding the use of any HAMMER srl (ZERØ35 by HAMMER srl) product, please contact us at info@hmrhelmets.it

Final Notes

This warranty is valid only for customers who have purchased HAMMER srl (ZERØ35 by HAMMER srl) branded products from an authorized retailer or distributor and, unless otherwise provided by local law, is limited to one year from the date of purchase.